Privacy & Cookie Policy – Finex Fitouts by Skilled Builders Melbourne
Last updated: 15.02.2026
1. Who we are
This Privacy & Cookie Policy explains how Finex Fitouts by Skilled Builders Melbourne (“Finex”, “we”, “us”, “our”) collects, uses, discloses and protects personal information in connection with our website [finexfitouts.com.au] and our commercial fitout services in Australia.
We are committed to protecting privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our business.
By using our website or providing personal information to us, you consent to this Privacy & Cookie Policy.
2. What personal information we collect
The types of personal information we may collect include:
▪️Contact details
- Name
- Job title and company name
- Email address
- Phone number
- Postal or site address
▪️Project and enquiry details
- Information you provide about your property, tenancy, planned fitout, budget, timing and design requirements
- Any documents or drawings you upload or email to us
▪️Business relationship information
- Records of communications with you (emails, call notes, messages)
Quotes, proposals, contracts and project history
▪️Website usage and technical data
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time on page, referral source
- Interactions with forms, buttons and calls to action
▪️Marketing and preference data
- Your preferences for receiving marketing or project updates
- Responses to surveys or feedback forms
We generally do not collect sensitive information (such as health or biometric data) through our website. If we ever need such information for a specific purpose, we will explain why and seek your consent where required.
3. How we collect personal information
We may collect personal information in several ways, including:
▪️Directly from you, when you:
- Submit an enquiry or “Request a Call” form
- Call, email or message us
- Meet with us on site or via video call
- Provide business cards, drawings or specifications
▪️Automatically, when you use our website, through:
- Cookies and similar technologies (see section 9)
- Analytics and advertising tools (such as Google Analytics / Google Ads) that track page views and interactions
▪️From third parties, such as:
- Consultants or referral partners who introduce you to us
- Public property and business databases (e.g. ABN / ACN, property information)
- Online directories or platforms where you have requested to be contacted by suppliers
- Where reasonable and practical, we will collect personal information directly from you.
4. Why we collect, use and disclose personal information
We handle personal information for purposes including:
▪️Responding to inquiries and providing quotes
- Assessing your project requirements
- Preparing indicative budgets or detailed proposals
- Contacting you to clarify requirements or schedule inspections
▪️Delivering our commercial fitout services
- Managing projects from concept to completion
- Coordinating consultants, trades and subcontractors
- Managing safety and site access
▪️Running and improving our business
- Managing accounts, invoicing and payment records
- Monitoring website performance and user experience
- Analysing inquiries and project data to refine our services
▪️Marketing and communication
- Sending updates about our services, case studies and industry insights
- Running re-marketing and targeted advertising campaigns (e.g. Google Ads) to reach relevant commercial decision-makers
- Managing email marketing preferences and unsubscribes
▪️Legal, regulatory and risk management
- Complying with Australian laws and reporting requirements
- Managing disputes, complaints or claims
- Protecting our rights, property, personnel and the public
- You may opt out of direct marketing at any time by following the unsubscribe instructions in our emails or contacting us using the details in section 12.
5. When we disclose personal information
We may disclose personal information to:
▪️Project partners and service providers, such as:
- Designers, engineers and building surveyors
- Trades and subcontractors engaged on your project
- IT, hosting, CRM and email providers
- Analytics, advertising and marketing service providers
▪️Professional advisers
- Lawyers, accountants, insurers and auditors
▪️Regulators and authorities, where required by law, such as:
- Building surveyors, councils and state authorities
- WorkSafe or other safety regulators, in the event of an incident
Some of our service providers may be located, or store data, outside Australia. Where this occurs, we will take reasonable steps to ensure your personal information is handled in accordance with this policy and applicable privacy laws.
We do not sell personal information to third parties.
6. Legal basis (where applicable)
Where the Privacy Act applies, we collect, use and disclose personal information on the basis that it is:
▪️Necessary to provide our services and manage our business
▪️Required to comply with legal obligations
▪️Based on your consent (for example, for marketing communications or specific optional details you choose to provide)
7. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including:
▪️Using secure hosting, password protection and access controls
▪️Restricting access to personal information to staff and contractors who need it
▪️Training staff on privacy and confidentiality obligations
We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law (for example, record-keeping obligations for building and safety records). Afterwards, information may be securely destroyed or de-identified.
8. Access and correction
You may request:
▪️Access to personal information we hold about you; and
▪️Correction of any inaccurate, out-of-date or incomplete information.
We may need to verify your identity before responding. In some cases we may refuse access or correction where allowed by law, but we will explain our reasons.
To request access or correction, contact us using the details in section 12.
9. Cookies and similar technologies
Our website uses cookies and similar technologies to:
▪️Help the site function properly (for example, remembering form inputs between pages)
▪️Analyse traffic and usage patterns
▪️Support advertising and remarketing campaigns (e.g. showing ads to visitors who have previously visited our site)
A cookie is a small text file placed on your device when you visit a website. We may use:
▪️Strictly necessary cookies – required for core site functionality
▪️Performance/analytics cookies – to understand how visitors use the site (e.g. page views, time on site)
▪️Advertising/remarketing cookies – to deliver more relevant ads through platforms such as Google Ads or social media
You can control cookies by:
▪️Adjusting your browser settings to block or delete cookies
▪️Using browser add-ons (e.g. Google Analytics opt-out tools, where available)
▪️Managing preferences through any cookie banner used on our site
If you disable cookies, some website features may not function as intended.
10. Third-party websites and services
Our website may contain links to third-party websites (for example, partners, suppliers or industry resources). We are not responsible for the privacy practices of those websites. We recommend you review the privacy policies of any external sites you visit.
11. Complaints
If you have concerns about how we have handled your personal information, please contact us first so we can seek to resolve the issue.
If you are not satisfied with our response, and the Privacy Act applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. How to contact us
For privacy questions, access/correction requests or complaints, please contact:
Finex Fitouts by Skilled Builders Melbourne – Privacy Officer
Email: info@finexfitouts.com.au
Phone: 0390211330
Postal address: Suite 604, Level 6, HWT Tower
40 City Rd, Southbank, VIC 3006
13. Changes to this policy
We may update this Privacy & Cookie Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to check this page periodically.